Refund policy
At APPLEBAND, we want you to be fully satisfied with your purchase. If anything isn’t right, our team is here to assist you quickly and professionally.
30-Day Satisfaction Guarantee
You have 30 days from the date you receive your order to request a refund or replacement.
Please include your order number or order email so we can assist you faster.
What Issues Are Covered
We’re happy to help if:
- Your item arrived damaged
- You received the wrong item
- You experienced a quality concern
- You changed your mind or ordered the wrong style/size
What We Might Request
To help our quality team improve future products, we may ask for a quick photo of:
- Damaged
- Incorrect item
- Quality concerns
This helps us improve and avoid future issues.
Refund Processing
Once processed, your refund will be sent back to your original payment method.
Processing time:
- Credit/debit cards: 3–10 business days
- PayPal / Shop Pay: Often faster
Replacements
If you'd prefer a replacement, we’ll ship it at no extra cost.
Return Shipping
If a return is needed, our team will provide you with further instructions.
1-Year Warranty
All APPLEBAND items come with a 1-year warranty that covers manufacturing defects.
Simply send us your original proof of purchase.
How to Request a Refund or Replacement
Email Support
Customer Service Hours
Monday to Friday — 9:00 AM to 4:00 PM EST